In today’s fast-paced digital world, businesses are constantly seeking innovative ways to simplify and enhance customer communication. One such solution is Horizon Contact, a cloud-based customer engagement platform designed to streamline customer interactions and provide a seamless user experience.
Horizon Contact is a perfect fit for small to medium-sized businesses looking for an affordable, easy-to-use, self-service feature set. It is designed to work in conjunction with Horizon and Collaborate, offering a clear, concise, and consistent user experience that drives exceptional customer service.
The platform offers three distinct interfaces: Agent, Supervisor, and Admin, each tailored to specific roles within your organisation.
The Agent Interface allows agents to view all the queues they have access to and take calls via a Horizon handset or a softphone using the Horizon Contact portal.
The Supervisor Interface provides full agent functionality and management control. The main screen displays live data for both the queues and the agents they manage, ensuring efficient oversight and control.
The Admin Interface is managed using its own web interface, providing information and management control to authenticated operations users. The Administrator Portal allows users to customise their Contact Centre features and functionality.
Horizon Contact also offers the ability to construct Wallboards, which display powerful live data from the moment an agent starts to handle a call, email, or webchat. This real-time information can be instrumental in making quick, informed decisions.
The platform offers three types of contact centre user licenses: Administrator, Agent, and Supervisor. Each license type has its own unique set of capabilities, ensuring that every user has the tools they need to perform their role effectively.
Horizon Contact is more than just a contact centre solution. It provides a consistent quality Omnichannel solution. The interface gives agents a master view of customer communication across all channels, ensuring a seamless experience. It supports inbound and outbound voice calls, webchat, email, and outbound SMS, enabling a highly personalised customer experience.
In conclusion, Horizon Contact is a comprehensive customer engagement platform that simplifies and enhances customer communication. It offers a range of features and functionalities designed to provide a seamless, consistent user experience. Whether you’re a small business or a medium-sized enterprise, Horizon Contact can help you deliver exceptional customer service.
Remember, in the world of business communication, getting it right the first time is crucial. With Horizon Contact, you can do just that.
Note: This blog post is for informational purposes only. For more details about Horizon Contact, please request our brochure or contact our sales team.
