Can I have two SIM cards with the same business mobile number?
Each SIM card can only be registered to a single phone number so it’s not possible to get two operational SIM cards with the same number.
If you need two contact numbers, one option could be to set up call forwarding on one of two phones, or use a dual sim mobile device so you can have two different numbers on one device. Talk to us to find out more today.
How much will it cost to use my data abroad?
The majority of countries do support UK data usage so you will be able to use your business phone’s data while overseas.
However, be roaming charges and tariffs can vary between countries so make sure you understand any charges you might face before using your business phone abroad. Our plans include roaming, find out more by getting in touch.
What happens if one of my employees goes over their data allowance?
It is possible that you could face additional charges if one of your employees exceeds the data allowance on their business phone, we can work with you to make sure you have the right amount of data for all your users. Talk to us today.
What if I want to upgrade my business’ phones before my existing contract runs out?
Of course, you can… no problem.. if you want to upgrade your business phones early, get in touch with us and we’ll be able to run you through the different options available to you.
Can I switch my personal phone number to my business contract?
All you need to do is get a Porting Authorisation Code (PAC) number from your current business phone provider and then give that code to us.
You can ask for this number by texting or calling your current provider.
We can then transfer your current phone number over to your new SIM card.
This will only transfer the phone number to the SIM card, you can’t use a PAC code to transfer files or the contents of your phone.
The PAC number will usually be valid from 30 days after it’s issued, but it’s best to give it to us as soon as possible so you have the number transferred to your new phone quicker.
If you don’t give us the PAC number within the timeframe, you might need to request a new one.
How long does it take for my phone number to transfer to the new SIM card?
Once you’ve given us the PAC number, we’ll content your current network to schedule the switch of number to your new SIM card.
It can take anywhere from a few hours to a couple of working days for the number to transfer.
Do I get an account manager?
Yes. If you buy your business mobile phones from Communications Plus you’ll get a dedicated account manager who will be your main point of call and will be able to help you with any support you might need.
How long will my contract run?
This depends on the contract you choose. Our typical phone and sim-only deals come with standard contract lengths from 12 month to 36 months.
Why not just go to a network directly?
You always have the option to buy your business mobile phones from a network directly. But by choosing to get your devices with Communications Plus, you’ll also benefit from a higher level of personal service.
If you run into any issues with your phones we’ll be able to help get you back up and running quickly. Your dedicated account manager will be on hand to understand any issues and the support you need.
We’ll also keep in touch with you proactively to ensure you’re getting the most out of the business mobile phone investment.
What do I do if my business phone is lost or stolen?
If your business mobile phone or SIM card is lost or stolen then you need to get in touch with us as soon as possible so we can put a block on the phone to stop it being used.
If you require a replacement phone we can arrange to have one sent out to you within a few working days.
