Volt.
Supercharge your business.

What can I get now Virgin Media and O2 have come together?

When you’re with both Virgin Media for business broadband and O2 Business for mobile, the services we bring you will be supercharged with Volt. You’ll ignite seamless connectivity with Instant connect with 4G broadband start up and constant connect with our 4G broadband back-up, and double O2 mobile data, on us.

Ready to supercharge your business with Volt? Call us on 03704193373 or request a call back

How do I become eligible for supercharged benefits?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you’ll be eligible for the exclusive Volt benefits.

To activate them, Call us on 03704193373 or request a call back

What products are available for purchase to unlock these benefits?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you’ll be eligible for the exclusive Volt benefits.

To activate them, Call us on 03704193373 or request a call back

What products are available for purchase to unlock these benefits?

Eligible O2 Small Biz products:

• O2 Small Biz Handsets on 24/36 month contact
  6GB, 20GB, 70GB, Unlimited
• O2 Small Biz SIMO on 12/24 month contract
  6GB, 20GB, 70GB, 100GB, Unlimited
• O2 Small Biz Data Only Hardware on 24/36 month contract
  10GB, 30GB, 150GB
• O2 Small Biz MBB SIMO (for MiFi/ Dongle)
  10GB, 30GB, 150GB

Eligible Virgin Media Voom Fibre Business Broadband (solus or bundle) on a 24 month contract:

• Voom Fibre 1
• Voom Fibre 2
• Voom Fibre 3
• Voom 500

How long will supercharged benefits be available?

Our exclusive Volt benefits will be available from 18 October 2021. There’s no end date, but both Virgin Media and O2 reserve the right to change or withdraw the offer.

What happens to my supercharged benefits if I leave O2 or Virgin Media?

If you choose to leave O2 by requesting a PAC or STAC, you’ll lose access to your double mobile data benefit. However, you’ll keep your constant connect with 4G broadband back-up for your Virgin Media business broadband. Likewise, if you choose to leave Virgin Media, you’ll still keep your increased mobile data allowance from O2.

How will Volt appear on my bills?

Once you have unlocked benefits, on your O2 bill under Services you’ll see ‘Mobile Data Boost’ and your increased data allowance. On your Virgin Media Business bill you will see ‘Volt business discount’ alongside 4G back-up and/or 4G start-up

Volt Promotion Terms and Conditions

Volt Terms and Conditions for O2 Business.

Offer Launch Date is [18 October 2021]

These terms and conditions (“Volt Offer Terms”) govern this offer.

In these Terms “our”, “we” or “O2” means Telefonica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX.”

Please read the following Volt Offer Terms carefully and keep a copy for your information.

Please note that whilst you may be eligible for this Volt Offer if you meet the Eligibility Requirements explained below, and already have or choose to take certain O2 and Virgin Media services, separate contracts and therefore terms and conditions apply to both your O2 and Virgin Media services and you will be billed separately for these services. Your contract for your Eligible O2 Tariff is with Telefonica UK Limited and can be found in the first link immediately below. Your contract for your Qualifying Virgin Media Purchases is with Virgin Media Limited and Virgin Payments Limited and can be found in the second link immediately below. 

Eligible O2 Tariffs are subject to their own eligibility criteria, status and credit checks and O2’s general terms for business customers which can be found here: www.o2.co.uk/termsandconditions/business/standard-terms-and-conditions-business

Qualifying Virgin Media Purchases will also be subject to their own terms and conditions and eligibility criteria including without limitation the standard terms and conditions of residential customer service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone Services which can be found at: https://www.virginmediabusiness.co.uk/pdf/legal-documents/VMB_ST-VF_0621.pdf Participants should familiarise themselves with these terms before participating in this Offer.

What is the Volt Offer? 

1. Eligible Customers who have an Eligible O2 Tariff and make, or have made, a Qualifying Virgin Media Purchase (a “Participant”) will unlock exclusive Volt benefits for their Eligible O2 Tariff as follows:

Mobile Data Boost: The monthly data allowance for your Eligible O2 Tariff will be doubled for all tariffs from 6GB and above. Any unused data will rollover to the following billing month in line with your Data Rollover terms which can be found at https://www.o2.co.uk/termsandconditions/business/business-inclusive-minute-and-text-tariff-terms-from-24th-march-2022

2. The Volt Offer will be applied when making a purchase which meets the Eligibility Requirements below and will continue until your O2 contract is renewed to one which no longer meets the Eligibility Requirements.

3. One offer per purchase which meets the Eligibility Requirements below. Offer is not transferable. No cash or other alternatives.

What are the Eligibility Requirements for the Volt Offer? 

4. To be eligible to participate and receive the Volt Offer you must be an Eligible Customer and have purchased an Eligible O2 Tariff and make or have made a Qualifying Virgin Media Purchase.

“Eligible Customer” means one of the following which is claimed by you and accepted by O2:

a) A new small business customer who enters into an O2 contract for an Eligible O2 Tariff and also makes a Qualifying Virgin Media Purchase both on or after the Volt Offer Launch Date; or

b) An existing O2 small business customer who is within their contract Minimum Period and who enters into a Qualifying Virgin Media Purchase on or after the Volt Offer Launch Date; or

c) An existing Virgin Media small business customer who meets Virgin Media’s eligibility criteria and enters into an O2 contract for an Eligible O2 Tariff on or after the Volt Offer Launch Date.

d) An existing O2 small business customer who is within their contract Minimum Period on an Eligible O2 Tariff and who is also an existing Virgin Media small business customer who satisfies Virgin Media’s eligibility criteria on or after the Volt Offer Launch Date.

“Eligible O2 Tariffs” are available to new, upgrading or in contract customers who purchase an O2 Small Biz Handset (24/36m), O2 Small Biz Sim Only (12/24m), O2 Small Biz Data only (24/36m), O2 Small Biz MBB Sim Only (12/24m) from 6GB and above data allowances. Tariff eligibility criteria may apply which includes, but is not limited to, being a UK resident and being over 18.

i. customers who purchase a Small Biz tariff taken out from 2019 on the following 24 month or 36 months contracts:

i. Small Business

ii. Small Biz SIMO

iii.  Small Biz Data Only

iv. Small Biz MBB Sim Only.

“Qualifying Virgin Media Purchase” is the purchase of a Virgin Media Limited and Virgin Payments Limited (“Virgin Media”) Virgin Media Voom broadband packages as set out in more detail at www.virginmediabusiness.co.uk/small-business/virgin-media-o2.html

5. You may request your Eligible O2 Tariffs be supercharged at the time of submitting your order which meets the Eligibility Requirements. O2 shall use its reasonable endeavours to apply the exclusive Volt benefits as soon as reasonably possible following your request to be supercharged and O2’s validation that the Eligibility Criteria have been satisfied.

6. O2 may, at its sole discretion, identify which tariffs or products are eligible or no longer eligible for this Volt Offer. O2 shall identify Eligible O2 Tariffs in selected promotional material. Devices or tariffs may only be eligible for Volt Offer at certain times, so please check marketing material.

7. If you cancel your Qualifying Virgin Media Purchase within 14 days of your Qualifying Virgin Media Purchase order date, you will become ineligible for this Volt Offer which will result in this offer being removed (if applied) to your Eligible O2 Tariff. There may also be consequences for your Virgin Media Volt benefits, please check the “Qualifying Virgin Media Purchase” url link above for more details.

8. If we remove your Volt Offer in accordance with these Terms, your O2 services shall continue unaffected, and aside from potential impacts on your Virgin Media benefits, your Virgin Media services will also be unaffected.

Other important terms

9. The Volt Offer will appear on your bill as a no charge item called Mobile Data Boost.

10. O2 reserves the right to remove promotional material from circulation, amend these Volt Terms or amend or withdraw the Volt Offer at any point. In the case of amendment or withdrawal a notice will be posted at the top of these Volt Terms.O2 reserves the right to substitute the Volt Offer for an alternative of equal or greater value. In the event of any dispute the decision of O2 is final. These Volt Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

11. Data Protection: By participating in the Volt Offer, Participants consent to the transfer of their personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which the Participant has consented. Your personal details will at all times be kept in accordance with our Privacy Policy, which can be found here: o2.co.uk/termsandconditions/privacy-policy.

12. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Virgin Media Business ‘Volt’ Promotion Terms and Conditions

The following terms and conditions govern Virgin Media’s ‘Volt’ benefits and only form a part of your Virgin Media customer contract where the Eligibility Criteria are met.

These terms and conditions are in addition to:

• the standard terms and conditions that form part of your agreement for Virgin Media Business Broadband services (available at https://www.virginmediabusiness.co.uk/pdf/legal-documents/VMB-SoHo-SME-StandardTCs.pdf) (the “Virgin Media Standard Terms”);
• the O2 Small Business Volt Terms and Conditions which govern the Volt benefits applicable to your eligible O2 Small Biz mobile tariff (available at https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business);
• and the standard terms and conditions of your agreement for your eligible O2 Small Biz mobile tariff (available at https://www.o2.co.uk/termsandconditions/business).

Please read through these terms carefully.

Please note: 

• Separate contracts apply to your Virgin Media Business Broadband services and the O2 Small Business mobile services and you will be billed separately for these services;
• Your contract for Virgin Media Business Broadband services is with Virgin Media Business Limited (“Virgin Media” or “VM”); and
• Your contract for your eligible O2 Small Biz mobile tariff is with Telefónica UK Limited (“O2”)

For customers who have Volt or have had their Volt order request accepted, Virgin Media reserves the right to change or withdraw the Virgin Media Volt benefits or vary these Virgin Media Volt Promotion Terms and Conditions in accordance with the Virgin Media Standard Terms and Conditions. Otherwise, this promotion may be withdrawn at any time.

A. Eligibility Criteria

1. In order to benefit from the Volt promotion, you must satisfy the eligibility criteria set out in this Section A (the Eligibility Criteria).

2. Customer Status: to benefit from the Volt promotion you must either:

a) be a new customer to both Virgin Media and O2 as at the date of your order (meaning that you have no active contract or service with Virgin Media for an Eligible Business Broadband Service or with O2 for an Eligible O2 Small Biz mobile tariff as at such date) (a “New Customer”);

b) have no active contract or service with O2 for an Eligible O2 Small Biz mobile tariff, but have an active contract or service with Virgin Media for an Eligible Business Broadband Service with at least six (6) months remaining of your minimum period (an “Existing VM Customer”);

c) have no active contract or service with O2 for an Eligible O2 Small Biz mobile tariff, but have an active contract or service with Virgin Media for an Eligible Business Broadband Service with less than six (6) months remaining of your minimum period where you are (i) seeking to renew your Eligible Business Broadband Service for a minimum of a further 24 month minimum period and (ii) requesting to receive the Volt  benefits, but (a “VM Renewal Customer”); or

d) have an active contract or service with O2 for an Eligible O2 Small Biz mobile tariff but no active contract or service with Virgin Media for an Eligible Business Broadband Service (an “Existing O2 Customer”).

3. Order Requirements:

a) If you are a New Customer, you must place an order with Virgin Media for an Eligible Business Broadband Service and with O2 for an Eligible O2 Small Biz mobile tariff in each case at any time on or after 18 October 2021 and which are accepted by Virgin Media and O2 respectively.

b) If you are an Existing Virgin Media Customer, you must:

i. have a minimum of six (6) months remaining of your minimum period for your Eligible Business Broadband Service; and

ii. place an order with O2 for an Eligible O2 Small Biz mobile tariff at any time on or after 18 October 2021 but prior to the expiry of the minimum period for your Eligible Business Broadband Service, and which is accepted by O2.

c) If you are a VM Renewal Customer, you must either:

i. enter into a new contract or renewal with Virgin Media for your Eligible Business Broadband Services for a further 24 month minimum period and, at the same of entering into such renewal, place an order with O2 for an Eligible O2 Small Biz mobile tariff, in which case you will be considered a “New Customer” for the purposes of these Promotion Terms and Conditions; or

ii. enter into a new contract or renewal with Virgin Media for your Eligible Business Broadband Services for a further 24 month minimum period and, at any time thereafter, place an order with O2 for an Eligible O2 Small Biz mobile tariff, in which case you will be considered an “Existing VM Customer” for the purposes of these Promotion Terms and Conditions,

in either case, on or after 18 October 2021.

d) If you are an Existing O2 Customer, you must:

i. be within contract of a O2 Small Biz mobile tariff; and

ii. place an order with Virgin Media for an Eligible Business Broadband Service at any time on or after 18 October 2021 but prior to the expiry of the minimum period for your Eligible O2 Small Biz mobile tariff, and which is accepted by Virgin Media.

4. Eligible Products and Services: for the purposes of this Volt promotion:

a) “Eligible Business Broadband Service” means those of its business broadband services, packages or bundles that Virgin Media may (in its sole discretion) determine to be eligible to receive the Volt promotion from time to time. As at 18 October 2021, the Eligible Business Broadband Services include the services marketed as:

i. Voom Fibre 1;

ii. Voom Fibre 2;

iii. Voom Fibre 3; and

iv. Voom 500,

and which in each case are subject to a minimum period of at least 24 months. Virgin Media may (in its sole discretion) update, change or withdraw certain services, packages or bundles from the Eligible Business Broadband Services without prior notice to customers. Any update or change to the Eligible Business Broadband Services shall not affect any customer or service that has already received Volt in accordance with this promotion as at the date of such change.

b) “Eligible O2 Small Biz mobile tariff” means those mobile plans or services set out in more detail at https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business

5. All orders by New Customers or Existing O2 Customers for an Eligible Business Broadband Service that are accepted by Virgin Media (a Qualifying Order) shall be subject to the Virgin Media Standard Terms and the contractual minimum period set out in the order form for the Qualifying Order.

B. What is “Volt” and how can you get the benefits? 

1. If you satisfy the Eligibility Criteria, you will be eligible to have your Virgin Media Qualifying Service ‘Volt’ and receive the following Virgin Media Volt benefits on request, subject to these promotional terms and conditions and paragraph B.2 below:

a) for New Customers (excluding any VM Renewal Customer) and/or Existing O2 Small Customers only, the Virgin Media Business Broadband “4G Start-up” add-on may be added to your service free of charge (standard price £40 per month charge pro-rated based on installation date); and/or

b) for all eligible customers, the Virgin Media Business Broadband “4G broadband back-up” add-on may be added to your service free of charge from the date of activation of the Volt promotion for the duration of your Eligible Business Broadband Service minimum period (standard price £7 per month).

2. The 4G broadband start-up and 4G broadband back-up add-ons are each subject to availability and Virgin Media’s serviceability and eligibility checks. No cash or other alternatives will be provided where such add-on(s) are not available or a customer is unable to receive them.

3. The O2 Volt benefits are governed by the terms of your separate contract with O2 (available https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business), which includes an explanation of which O2 Small Biz mobile tariffs are eligible for being supercharged with Volt, what are the O2 Volt benefits and the steps which need to be taken to receive the O2 Volt benefits. Please contact O2 regarding any queries relating to the Eligible O2 Small Biz mobile tariff(s) or the O2 Volt benefits.

4. In order to claim the Virgin Media Volt benefits, customers meeting the Eligibility Criteria must contact Virgin Media Customer Services and request your Eligible Business Broadband Service be supercharged with Volt. For New Customers and/or Existing O2 Small Business Customers, you may request your Eligible Broadband Service be supercharged with Volt at the time of submitting your Qualifying Order. Virgin Media shall use its reasonable endeavours to apply the Virgin Media Volt benefits as soon as reasonably possible following your request for Volt and Virgin Media’s validation that the Eligibility Criteria have been satisfied.

5. If your Qualifying Order is supercharged with Volt under this promotion, the additional terms and conditions set out in the Virgin Media Standard Terms relating to 4G broadband start-up (if applicable) and/or the 4G broadband back-up shall also apply to your Qualifying Order.

6. If you are an Existing VM Customer and you have added the 4G broadband start-up and/or 4G broadband back-up services to your account prior to the date of your VM Volt benefit request, we shall cease billing you for such add-on(s) from, and shall refund any pre-paid amounts (on a pro rata basis) for the period after, the date your request is accepted in your next billing cycle.

7. If you cancel your Eligible O2 Small Biz mobile tariff within 14 days of (a) you receiving your O2 SIM following you purchasing an Eligible O2 Small Biz mobile tariff or (b) you re-contracting to an Eligible O2 Small Biz mobile tariff at the same time as purchasing a Eligible Business Broadband Service, you will become ineligible for your Virgin Media Volt benefits. Virgin Media reserves the right to remove any applicable Virgin Media Volt 4G broadband back-up add-on, or to begin invoicing you for such add-on from the date of cancellation of your eligible O2 Small Biz mobile tariff at Virgin Media’s then prevailing rate for such add-on until such time as the add-on is cancelled by you in accordance with the Virgin Media Standard Terms.

8. If you subsequently cancel your Eligible O2 Small Biz mobile tariff after the 14 day period referred to in Section B.6 above, your Virgin Media Volt benefits may be lost when you next re-contract to Virgin Media’s services.

9. If we remove your Virgin Media Volt benefits in accordance with our rights in Sections B.6 or B.7 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. Save for Sections B.6 and B.7 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services.

10. You may be required to upgrade or swap your equipment in order for us to provide your Virgin Media Volt benefits. If this is the case, we will let you know and facilitate an equipment swap. Should you not agree to the equipment swap or fail to return your existing equipment we may not be able to provide you with your Volt benefits.

C. General 

1. The offer only applies where there is sufficient capacity on the Virgin Media network. All Qualifying Orders subject to survey and serviceability checks.

2. Offer cannot be used in conjunction with any other promotion or offer. One offer per Qualifying Order only. Offer is not transferable. No cash or other alternatives.

3. Incomplete Volt benefit requests or applications that are not in accordance with these promotion terms, fail to meet the Eligibility Criteria or the benefit request instructions will be rejected. Virgin Media reserves the right to withdraw this promotion at any time and without notice, or to refuse any order where it thinks you or any order does not qualify. In the event of unforeseen circumstances,

4. Virgin Media reserves the right to substitute the Virgin Media Volt benefits for an alternative of equal or greater value. In the event of any dispute the decision of Virgin Media is final. No correspondence will be entered into.

5. Offer valid, in respect of New Customers or Existing O2 Customers, on all Qualifying Orders placed by you at any time on or after 12:01am on 18 October 2021 and, in respect of Existing VM Customers, on all Volt requests made by you by you at any time on or after 12:01am on 18 October 2021 and that satisfy the Eligibility Criteria.

6. Virgin Media will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

7. Virgin Media’s decision is final with regard to all promotional matters.

8. By participating in the promotion and requesting your Virgin Media Volt benefits, you will be deemed to have accepted and be bound by these promotional terms. These promotional terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the promotional terms.

9. Data Protection: By participating in the Volt promotion, you consent to the transfer of your, or your employee’s, personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which you have consented. Your, and your employee’s, personal details will at all times be kept in accordance with our Privacy Policy, which can be found here: Privacy Policy | Virgin Media Business.

10.These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

O2 Small Business Terms and Conditions

All prices ex VAT, unless stated otherwise.

Volt benefits: Volt benefits available if you have or sign up to both a Virgin Media business broadband service and an eligible O2 tariff. Volt benefits include (1)Virgin Media 4G broadband back-up; (2) Virgin Media 4G broadband start-up (3) Double the O2 mobile data for eligible O2 tariffs from 6GB and above on the small business account (if you don’t take or already have unlimited O2 mobile data or the 30 day Sim Only plan); Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via Business Customer Services. Check Virgin Media broadband speeds availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Terms apply, https://www.virginmediabusiness.co.uk/pdf/legal-documents/VMB_ST-VF_0621.pdf and o2.co.uk/terms/business. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at https://www.virginmediabusiness.co.uk/pdf/legal-documents/VMB_ST-VF_0621.pdf.

24 month or 36 month Small Biz Handset and Small Biz Data Only, 24 month, 12 month or MBB SIM Only purchased directly from O2.

Finance subject to status and credit checks, 18+, Direct Debit. You can upgrade at any time subject to paying off the outstanding balance of your credit agreement. If you have multiple devices on a single credit agreement, additional terms and conditions apply. Call us on 0800 9777337 or 8002 free from your O2 mobile to find out more.

UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Excludes premium-rate and service numbers. Europe Zone data only, Fair Usage Policy applies. Special out of bundle numbers chargeable. For more information click here.

UK to EU included minutes and texts: New and upgrading customers only. Small Biz Handset: tariffs with 20GB includes 500 UK to EU minutes and texts, 70GB and above includes 2000 UK to EU minutes and texts. Small Biz SIM only: tariffs with 20GB -50GB include 500 UK to EU minutes and texts. 100GB and above includes 2000 UK to EU minutes and texts. Use your minutes and text allowance to call any standard landline or mobile in our Country Zones 1 and 2 from the UK (usually charged at international calling rates). For the latest country list and pricing visit https://www.o2.co.uk/business/products/international-business/calling-abroad/international-call-rates. Excludes premium-rate and service numbers.

Unlimited: Small Business handset tariffs and Small Business SIM Only tariffs include Business International Call Saver Pass. This allows you to make calls from the UK to all destinations in all countries Worldwide at a charge of 5p per minute from the UK to countries in our Europe Zone (Zone 1 and 2) as well to North America (Zone 4 – USA and Canada). All other countries are charged at 10p per minute to call from the UK (Zones 3, 5, 6).

Flexible Tariffs: For new and upgrading customers only. For Small Biz tariffs, tariff can be changed to a non-promotional tariff of the same type that has either a lower, higher or the same amount of data as tariff selected at commencement. For Small Biz Sim Only, Small Biz Data Only and Mobile Broadband Sim Only tariffs, tariff can be changed to a non-promotional tariff of the same type with either the same or a higher amount of data as tariff selected at commencement. A change in tariff can be made 30 days from the date of connection or upgrade, each billing month.

Data Rollover: For new or upgrading customers only. Available on selected tariffs of 6GB of data or above, excluding 2GB triple data, 3GB double data and unlimited data tariffs. Up to 100% of unused data from standard monthly data allowance can be rolled over into the following month. Eligible data rolls over for one month only. Any data that cannot be rolled over will expire. Any unused data will not roll over if you decide to change to an alternative tariff.

5G available in selected areas. 5G device and 5G enabled tariff required to access 5G.

Full terms and fair use policy apply. Delivery delay may apply. Stock is subject to availability, status, credit check, an affordability assessment and general terms for business customers apply. See General Conditions for Business Customers. Terms apply, see o2.co.uk/terms

Virgin Media Terms and Conditions

Broadband General

Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

Ofcom Voluntary Business Broadband Speeds Code of Practice

Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.

Minimum Download Speed

The minimum download speed to your Virgin Media Business Hitron router should not fall below 50% Mbps.  If this happens for three consecutive days or more and we are unable to fix the problem within 30 days of you reporting the problem to Virgin Media Business, you may have the right to exit your Virgin Media contract without penalty, for full information and terms please read our Speed Performance guide here.

Multiple static IP addresses

Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.

Installation

Minimum cost of install is £50 per site. Excess construction charges may apply.

Keeping you connected

Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.

Network Coverage

Voom Fibre & Voom 500 has 97% UK network coverage. To find out what speeds can be achieved in your area please pop your post code into our online speed checker.

Bundle with Phone Line [1]

Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances. Inclusive text message  and data allowances are for use in the UK only.

4G back-up

4G back-up service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.

4G mobile network means the 4G mobile network used to supply the 4G start-up service and 4G back-up service.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom-fibre-special-terms.pdf

Our fastest widely available speeds are up to 6x faster than BT and Sky’s

Based on fastest widely available advertised download speeds (Voom Fibre speeds of up to 500 Mbps vs average speed 76Mbps for BT Superfast Fibre Essential and 76Mbps for Sky Superfast Business Fibre).

The UK’s fastest major business broadband provider

Based on comparison of fastest widely available Voom Fibre business services versus widely available business services from other internet providers.

Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

Referenced: Independently verified by FDM on behalf of Virgin Media Business.

Last updated: 20.07.2021

99.9% reliable

Keeping you connected our broadband cable network service availability level is 99.9%, a year. We work it out each year by taking the actual Circuit availability for that year and divide it by the total potential availability to give a percentage availability per Circuit.To make that easier to digest, here’s the formula: 24hrs x days in Service year – Outage Time hrs x100 % 24hrs x days in Service year.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf

Further information to download

Voom Fibre Special Terms (PDF – -1 MB)Business Broadband SLA (PDF – -1 MB)Business Phone Line Extra Tariff (PDF – -1 MB)Business Phone Lines Data Sheet (PDF – -1 MB)