Do you know how many customer calls your business misses each week?
With the latest update to 3CX, businesses now have clearer visibility than ever into how calls are being handled and that means better decision making, improved customer service, and real control over telecom costs.
As a 3CX Gold Partner, Communications Plus help UK businesses unlock the full potential of 3CX, from setup to ongoing support.
Four Powerful New Call Reports
The latest version of 3CX introduces four ready-to-use reports that give you instant insights:
- Call Distribution Report – Spot trends in call flow to ensure you have the right resources available at the busiest times.
- Inbound Call Report – See how many calls your business is taking, when they’re coming in, and how quickly your team responds.
- Outbound Call Report – Track outbound activity, including call costs, so you can manage expenses and see which teams are making the most calls.
- User Activity Report – Understand how individual users are performing, ideal for training, performance reviews, and identifying gaps.
💡 Business benefit: With these insights at your fingertips, you can make data-driven decisions about staffing, training, and service levels.
Live Dashboards for Smarter Decisions
3CX now integrates with advanced dashboard tools, giving you a real-time view of call activity.
- See how queues are performing live.
- Spot bottlenecks before they affect customers.
- Monitor key performance stats on screen in a clear, visual way.
No more waiting for end-of-month reports as you can act quickly and keep your customers happy.
Reliable Call Data, Built for the Future
Behind the scenes, 3CX has rebuilt how it records and processes call data (known as Call Detail Records, or CDR).
The result?
- More accurate and reliable reporting
- Cleaner data structure for easier analysis
- Better long-term insights to support growth
This might sound technical, but the business advantage is simple: your reports can be trusted and your decisions backed by solid data.
Why This Matters for Your Business
Questions business customers are already asking-
Whether you run a busy contact centre, a growing SME, or a multi-site organisation, these new features can make a real difference:
- ✅ Improve customer service – reduce missed calls and wait times.
- ✅ Boost efficiency – plan staffing around peak call times.
- ✅ Control costs – track outbound activity and spend.
- ✅ Support compliance and training – with clear, accurate records.
Choose a 3CX Gold Partner You Can Trust
At Communications Plus and Cellular Solutions North East we’re proud to be a 3CX Gold Partner. That means we’re recognised for our expertise and experience in delivering 3CX solutions that work for businesses of all sizes. From installation and training to ongoing support, we’ll make sure you get the maximum value from your investment in 3CX.
Want to see how 3CX can work for you?
Get in touch with our team today to book a free demo or consultation.
Contact our team or 📞 Call – 01744 412342.
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