USP (UnifiSolutionsPlus)

USP (Unifi Solutions Plus) is Communications Plus’ own unified communications platform, designed to bring business telephony, collaboration, call centre functionality, analytics and security into one fully managed solution. With all the features included at one price.

Built on a highly resilient cloud infrastructure, USP gives businesses a flexible and future-ready communications platform that can be tailored to their exact requirements — from simple multi-user phone systems through to complex, multi-site and call-centre environments.

Rather than forcing businesses into a one-size-fits-all model, USP is configurable at every level, allowing features to be enabled or scaled as your organisation evolves.

USP combines a broad set of communications capabilities into a single platform, removing the need for multiple disconnected tools.

This includes intelligent call handling, auto-attendants, call queues and hunt groups, alongside collaboration tools such as messaging, video meetings and mobile and desktop apps. Built-in call recording, transcription, sentiment analysis and reporting provide visibility into how your communications are performing, while advanced call centre features such as live wallboards and real-time analytics support customer-facing teams.

With extensive device support, browser-based softphones and mobile applications, users can work seamlessly from the office, at home or on the move — all using their business number.

USP is designed to support organisations that rely on communications as a critical business service.

The platform operates across multiple geographically diverse data centres and is engineered for high availability, resilience and performance. Calls, registrations and services automatically fail over in the event of an issue, ensuring continuity without disruption.

Security is built in as standard, with features such as encrypted voice, multi-factor authentication, fraud prevention, role-based access controls and detailed audit logging. This makes USP suitable for businesses operating in regulated or security-conscious environments.