3CX is a software-based business phone system that gives organisations full control over their voice communications, without the cost and complexity of traditional PBX solutions.
Available as a cloud-hosted or self-managed platform, 3CX supports voice calls, video, live chat and messaging, making it a popular choice for businesses that want flexibility, scalability and predictable costs.
3CX provides a powerful set of telephony and collaboration features, including:
Business calling with advanced call routing and IVR
Softphones and mobile apps for office and remote users
Video conferencing included as standard
Live chat and messaging for customer engagement
CRM integrations for improved call handling
SIP trunk compatibility with existing connectivity
3CX is designed for organisations that want control and value without compromising on capability.
As a 3CX Platinum Partner we provide an increased level of service including elevated support and expertise. We help you design and deploy a 3CX solution that fits your business, not the other way around. Whether you need a simple hosted system or a more customised deployment, we’ll advise on licensing, SIP connectivity and network readiness, then provide ongoing support to keep your communications running smoothly.
Want to know more?
3CX is used as a business phone system for making and receiving calls, managing call flows, supporting remote workers and enabling video and messaging. It replaces traditional PBX systems with a modern, software-based solution.
3CX can be deployed in the cloud or hosted in your own environment, giving businesses flexibility over how and where their phone system runs. This makes it suitable for organisations with different IT and compliance requirements.
Yes. In most cases, existing business phone numbers can be retained and ported into a 3CX system. Communications Plus will manage the process to minimise disruption.
Yes. 3CX includes desktop and mobile apps that allow users to make and receive calls from anywhere, using their business number, making it ideal for remote and hybrid teams.
3CX is typically chosen by businesses that want greater control, flexible deployment and lower ongoing costs. Platforms like Teams and Webex focus more on collaboration-first environments, whereas 3CX is often preferred for telephony-led solutions with optional collaboration features.
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