USP (UnifiSolutionsPlus)

USP (Unifi Solutions Plus) is Communications Plus’s fully managed cloud telephony and unified communications platform. It combines enterprise-grade VoIP calling, collaboration tools, call centre features, analytics and security into a single solution that scales from simple multi-user systems to complex, multi-site environments.

Rather than forcing businesses into a one-size-fits-all model, USP is configurable at every level, letting you enable or scale features as your organisation evolves.

USP combines a broad set of communications capabilities into a single platform, removing the need for multiple disconnected tools.

• Intelligent call handling (auto-attendants, hunt groups)
• Collaboration tools (messaging, video meetings, apps)
• Analytics & reporting (live wallboards, performance insights)
• Mobile & desktop access — work from anywhere
• Call recording, transcription & sentiment analysis

With extensive device support and built-in softphones, your team can stay connected whether in the office, at home, or on the move — all using your business number.

USP is designed to support organisations that rely on communications as a critical business service.

The platform operates across multiple geographically diverse data centres and is engineered for high availability, resilience and performance. Calls, registrations and services automatically fail over in the event of an issue, ensuring continuity without disruption.

Security is built in as standard, with features such as encrypted voice, multi-factor authentication, fraud prevention, role-based access controls and detailed audit logging. This makes USP suitable for businesses operating in regulated or security-conscious environments.